Terms & Conditions

Delivery Information

Delivery of goods in New Zealand will proceed once your payment is confirmed.

Rural deliveries may require an extra freight charge.

Your product will be shipped by courier or Freight Company depending on your selection of goods.

Please email us [email protected] or call the store you ordered from if you have a query about delivery.

Delivery normally is processed within 24 hours unless not in stock, if this is the case the dealer will contact you regarding a delivery date.

No claim shall be made by you on account of late delivery however caused. Late delivery shall not constitute a breach of this contract by us, and you shall not be entitled to cancel the contract because of late delivery.

North Island & South Island prices may be different after freight.

Cancellation Policy

If you want to cancel your purchase before goods have been dispatched and are in stock. Please contact the store you ordered from immediately. If goods have been ordered specially they will NOT be able to be cancelled.

Returns Policy

When you buy at Boating and Outdoors you buy with confidence. We stand behind the products we sell.

Faulty Goods

    Unless stated otherwise, all items carry a 12 month warranty (some products have longer warranties). If you think your goods are faulty, simply return them in person to any Boating and Outdoors Store or send them with a covering letter containing your contact details and any information you think is relevant to the branch you ordered from.

    Once we have received your goods we will assess them and contact you to discuss the options. At first instance, we will organize to repair or replace the goods. If the goods cannot be repaired or replaced we will refund the purchase price.

    Proof of Purchase

    Like every retailer we require proof of purchase for returns. Ideally, this will be a copy of your receipt.

    If you do not have a copy of your receipt, we will need as many details as possible about your transaction, such as date of purchase, payment method, etc and we will try to find your transaction in the computer.


    Any refunds will be made using the same form as the original payment and will exclude the cost of freight. However, replacement goods will be sent to you freight free.

    If you need help or advice with a return, please contact us [email protected]

    All prices are in NZ dollars

    Privacy Policy

    Boating & Outdoors respects your privacy when you visit our website. We comply with the Privacy Act 1993 regarding how we collect, use, disclose, store and give access to personal information.

    Information is collected for the purposes of:

    • Processing your orders
    • Notifying competition winners
    • Telling you about new and existing products and services
    • Giving you top class customer service

    We have a secure system: Information is held securely and only accessed by our employees and authorised third parties who assist us with the operation of our business. We take reasonable care to prevent any unauthorised use or unauthorised disclosure of the information to a third party.

    Your access: You are entitled to access and request correction to your information. In fact we welcome you to update us on any changes of address or any other relevant information.

    Do you have a question about our privacy policy?

    If so, please contact us at [email protected]

    Google Invisible reCAPTCHA

    Googles Invisible reCAPTCHA is used on the forms of this website. By submitting a form on this website you are subject to the Google Privacy Policy and Terms of Use.

    Reel Deal Price Match Term's & Conditions

    Please present proof of competitor pricing (e.g. mailer, quote, website listing) with us for verification and ensure all Price Match Terms and Conditions are satisfied as outlined below.

    The purchase must take place within 7 days of the lower price having been advertised and must still be available at that price from the competitor.

    Product must be the same make and model, including being a new-boxed product.

    Price Match does not apply to any product(s) redeemed from Boating and Outdoors in (or in partial) satisfaction of an insurance claim or third party redemption scheme. Price Match applies only to regular, in-stock product offered for sale from a New Zealand retailer that is stocked and advertised by Boating and Outdoors. Excludes Workshop, trade quotes, stock liquidations, commercial quantities, clearance and parallel imported products. All New Zealand retailer website product offers will be considered where the product is the same.
    Price Match does not include typographical errors.

    Price Match cannot be used in conjunction with any additional Boating and Outdoors product offers such as bonus product.
    Price Match cannot be used in conjunction with any additional Boating and Outdoors product offers such as bonus product or promotional finance offers.

    Price Match does not apply when Boating & Outdoors deals are a percentage off storewide sale.

    To be eligible for our Price Match, you must present either an advertisement, website or an authorized quote card from an eligible competitor in order for us to fulfill the match. Price Match applies where the other store's final price, inclusive of delivery, taxes, fees and charges, is lower than our price.

    Online orders are available for price matching by phone only. Boating and Outdoors reserves the right to verify the evidence of the identical product sold at a lower price.

    The Price Match may be terminated or amended at any time without notice and is subject to Boating and Outdoors usual terms and conditions of trade.
    If the product price for price matching is below normal cost price Boating and Outdoors has the right to terminate the price match and refuse the sale.

    The information you provide Boating and Outdoors will only be used to provide the Price Match to you or to discuss with you your Price Match claim.

    Prices may be higher due to freight (North & South island prices may be different), packaging and insurance in some areas. Accessories shown for illustration purposes only. Pictures may show optional extras. Not all stock carried at all stores but orders welcome. We reserve the right to limit quantities and correct pricing errors. Stocks available until sold out. All prices are inclusive of GST. No responsibility is taken for stock unavailability due to supplier issues. All prices subject to change without prior notice.

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